Telephone Banking – 24/7 Access

Access your banking information anywhere, anytime. Need to know your balance right away? Simply call and find out! By using any phone*, easy and convenient banking really is at your fingertips.
With Telephone Banking, you can:

  • Obtain your account balance(s) and account transaction history
  • Transfer funds between accounts
  • Report lost or stolen ATM cards
  • Obtain joint account history
  • Transfer funds to and from joint accounts
  • Pay bills

Using Telephone Banking*

Follow these 5 easy steps:

  1. Call us at 613.560.0100, 416.252.5621 or 1.877.560.0100 and press 2
  2. Select your language of choice
  3. Enter your member number.
  4. Enter your Telephone Access Code. The first time you call, you will be asked to choose a personalized Telephone Access Code between 4 and 12 digits. Obtain your temporary code by calling the Contact Centre at 416.252.5621, 613.560.0100 or 1.877.560.0100 or by visiting your branch
  5. Listen and follow the prompts

Use our handy Telephone Banking User Guide (PDF).

*Note: Telephone banking requires a touch-tone telephone.