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Supporting seniors’ banking needs, and those who love and care for them, is fundamental to building stronger communities. This is why Alterna offers easy ways to manage your money and ensures equitable access to all our members no matter how they choose to bank with us.

Note: Alterna Savings members who previously opened an account in branch should refer to the Personal Service Fee Listing for available banking package discounts for persons who have reached the age of 60 or above. Members on the Seniors GoodLife Account Package can find more details here.

TIP: Need to find a surcharge-free ATM? Visit our ATM Finder.

Alterna is committed to supporting seniors with their banking needs. We at Alterna have put in place all of the requirements needed to meet the Code of Conduct for the Delivery of Banking Services to Seniors (“the Code”), which guides Canadian banks in their delivery of banking products and services to Canada’s seniors. 

Alterna has strengthened our policies and procedures to help employees identify incidents of suspected financial fraud, financial abuse and scams, and indicators that a customer may be suffering from diminished capacity. We have also provided details on how to escalate any concerns in this regard. We have updated our branch closure policy to consider market demographics when proceeding with branch closures, including the needs of seniors.

 A Seniors Champion was selected to lead the implementation of the Code; build awareness with Alterna employees of matters affecting seniors; and engage with seniors, organizations representing seniors and subject matter expert.

We’ve made updates on our public website and to our internal information resources to increase visibility and education around banking for seniors. These include:

• The development of the Senior Support Centre which is a new online resource page to provide wide-ranging resources and support for seniors and their support persons. The resources include self-serve banking, banking package discounts,  online fraud protection, financial planning, information on powers of attorney and joint accounts, accessibility options and helpful forms.
  
  
  
• Internal resources for employees to create greater awareness about the tools, training and resources available to help them assist and protect seniors including consolidating of this information for ease of reference; and
  
  
  
• The creation of a new annual mandatory training module on the Code for all employees covering powers of attorney, joint deposit accounts, supporting seniors with diminished capacity, financial abuse, fraud, scams, financial harm identification, escalation processes, and the available resources for senior customers and employees.