Mobile App

Managing your finances should be quick and easy. With the Alterna Savings mobile app – you can experience The Good in Banking™ right at your fingertips.

Get Set up for Mobile Banking

To get started, you must first be set-up for online banking.

  1. Go to the online banking page
  2. Log in with your member number and temporary password.
  3. Update your password. When completed, log out.
  4. Download the mobile app and log in using your member number and password.

Not signed up for online banking? Call 1-877-560-0100 and one of our representatives will help you get started.

Start Banking on the Go

Learn how to pay bills, transfer funds, send and Interac e-Transfer® and deposit a cheque with this short video.

Mobile Banking Features

  • Deposit your cheques easily with Deposit Anywhere™
  • Send and receive Interac® e-Transfers
  • Pay bills and transfer funds between accounts
  • View your account balances without logging Set up alerts and notifications when there are changes to your account
  • Find your closest ATM with the “Find Us” with integrated map functionality
  • Touch ID and 3D Touch for iPhone, iPad and IPod
For more information, see our set-up and tips guide. If you have any questions, please contact our call center at 1-877-560-0100

FAQ’s for Mobile Banking

What's a mobile app? Expand/Collapse

A mobile application (mobile app) is software that can be downloaded from an online app store and installed on a smartphone running a compatible operating system, such as an iPhone or Android. Alterna’s mobile app provides on-the-go access to check account balances, pay bills, make Interac™ e-Transfers, transfer between your accounts, deposit cheques and so much more. Compatibility – requires iOS12 or later. Compatible with iPhone, iPad and iPod touch.

Do I need to set up Online Banking before using the mobile app? Expand/Collapse

Yes, you will need to log into online banking with your member number and temporary password before logging into the mobile app.

Is my personal information safe with Alterna’s mobile banking app? Expand/Collapse

Your security is top priority, which is why our mobile banking uses the same level of secure protection as our full Online Banking. You log in with the same credentials, and once you log out, your secure session will end.

Can I change my online banking password through mobile banking or the iPhone banking app? Expand/Collapse

For security reasons, your online banking password can only be changed through our secure online banking, in the Profile and Preferences section. If you can’t remember your password, call us at 1-877-560-0100 to have it reset and obtain a temporary password. Then, login to online banking using the temporary password, go to Profile and Preferences, then Change Password to change your password to something you'll easily remember.

What do I do if my phone is lost or stolen? Expand/Collapse

Immediately change your online banking password. If you can’t access online banking, visit one of our branches or call our Contact Centre as soon as possible.

Does my mobile banking work when I am out of town, province, or country? Expand/Collapse

As long as you have access to the Internet, mobile banking is available wherever you are, whenever you need. Before traveling, check with your mobile device carrier regarding data plans, rates, and roaming fees.

How do I cancel my mobile banking access? Expand/Collapse

You can cancel the app by simply deleting the application from your phone. Mobile web access is always available through the Internet ( on your smartphone or mobile device. Changing your online banking password will prevent anyone from accessing your account(s) should your device be lost or stolen.

Reminder: If you have previously downloaded the Alterna Savings mobile app and enabled Quickview, our newest update will require you to login again to automatically re-enable the feature. To update your preferences, click on Settings > Account Preferences within the app. 

* Use of our mobile banking or apps is free, but data charges or banking fees may apply. Please check with your mobile device carrier and our
service fee listing for applicable charges.