Contact Centre
Have a question, a need for personal assistance or a comment? The Contact Centre is there for you. Our representatives are a great source of knowledge and can assist with many of your account management needs. Give us a call!
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Contact Centre Toll-Free 1.877.560.0100 Toll-Free Fax 1.866.267.1064 Toronto Call 416.252.5621 Fax 416.679.0339 Ottawa Call 613.560.0100 Fax 613.560.0177 QTrade/Alterna Wealth 1.855.731.3901 Lost or Stolen Debit Card Toll-Free 1.888.807.4101 Ottawa 613.560.0160 |
Contact Centre Hours Monday - Friday 8:00 am to 8:00 pm EST Saturday and Sunday 9:30 am to 4:00 pm EST Lost or Stolen Debit Card 24 hours a day |
What can you do through the Contact Centre?
- Transfer funds
- Get help with account transactions
- Order cheques (Canadian, US and Business orders)
- Obtain passwords for Online Banking and Telephone Banking
- Access support for questions relating to Online Banking and Telephone Banking
- Get answers to loan, line of credit and mortgage questions
- Learn more about RRSP applications and contributions
- Obtain RRIF information
- Book appointments to meet with Investment advisors, loan and mortgage specialists.
- Add and pay bills and bill payment inquiries
- Process stop payments
- Update your contact information (ie, address, phone number, email address)
- Order currency and draft cheques
- Invest in various term deposits
- Learn more about our TFSA and contributions
- Make loan and mortgage payments
- Order ATM cards
- Provide wiring instructions
- Make ATM inquires and report discrepancies