Have a question, a need for personal assistance or a comment? The Contact Centre is there for you. Our representatives are a great source of knowledge and can assist with many of your account management needs. Give us a call!

Contact Centre  Toll-Free         1.877.560.0100 Toll-Free Fax  1.866.267.1064 Toronto Call  416.252.5621 Fax  416.679.0339 Ottawa  Call  613.560.0100 Fax  613.560.0177 QTrade/Alterna Wealth 1.855.731.3901 Lost or Stolen Debit Card Toll-Free 1.888.807.4101 Ottawa 613.560.0160

Contact Centre Hours Monday - Friday  8:00 am to 6:00 pm EST Saturday and Sunday 9:30 am to 4:00 pm EST Lost or Stolen Debit Card  24 hours a day

What can you do through the Contact Centre?

• Transfer funds
• Get help with account transactions
• Order cheques (Canadian, US and Business orders)
• Obtain passwords for Online Banking and Telephone Banking
• Access support for questions relating to Online Banking and Telephone Banking
• Get answers to loan, line of credit and mortgage questions 
• Learn more about RRSP applications and contributions
• Obtain RRIF information
• Book appointments to meet with Investment advisors, loan and mortgage specialists.
• Add and pay bills and bill payment inquiries 
• Process stop payments 
• Update your contact information (ie, address, phone number, email address)
• Order currency and draft cheques 
• Invest in various term deposits
• Learn more about our TFSA and contributions
• Make loan and mortgage payments
• Order ATM cards
• Provide wiring instructions
• Make ATM inquires and report discrepancies